VERRA MOBILITY PRIVACY NOTICE
Verra Mobility (collectively referred to as “Verra Mobility”, “we”, “us”) takes its data protection and privacy responsibilities seriously. This privacy notice explains how we collect, use and share personal information during our business activities in our capacity of data controller for the purposes of applicable data protection legislation.
We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this notice. If we make significant changes to this privacy notice, we will seek to inform you by notice on our website or email (“Notice of Change”).
You might find external links to third party websites on our website. This privacy notice does not apply to your use of a third-party site.
WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
When we collect information
We collect information about you if you:
- use one of our website(s) or online services; or
- purchase one of our services
THE TYPES OF PERSONAL INFORMATION WE COLLECT
Depending on the purpose for which we use your data, we may collect and use certain personal information that you disclose to us including your name, email address, username and password to provide our services and manage your account. Other information that may also constitute personal information (such as your browser type, operating system, IP address, domain name, number of times you visited the website, date you visited the website and the amount of time you spent viewing the website) may be collected via cookies and other tracking technologies. Aggregate Information (such as how many times visitors log onto the website) may also be collected.
We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so:
How we use your information |
What is the legal basis for our use of your information |
|---|---|
| Setting up and on-going management of your account with us. | Our use of your personal information is necessary to perform a contract with you. |
| To deliver our services to you as you request. | Our use of your personal information is necessary to perform a contract with you. |
| To evaluate your use of our products and services to assist with our development of new products and services, and to make improvements to our existing products and services. | Our use of your personal information is in our legitimate interest as a commercial organisation. |
| To monitor your use of our websites to make improvements to the site and the user experience. | Our use of your personal information is in our legitimate interest as a commercial organisation. |
| To respond to queries you raise through the website. | Our use of your personal information is in our legitimate interest as a commercial organisation. |
| For our internal budgeting purposes, maintain financial records, undertake internal financial reporting and make payments to contractors and other third parties. | Our use of your personal information is in our legitimate interest as a commercial organisation. |
| To monitor, maintain and improve our IT environment and the applications that our customers use and that we use to manage our services. | Our use of your personal information is in our legitimate interest as a commercial organisation. |
| To enable us to comply with any legal or regulatory requirements. | Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have. |
SHARING PERSONAL INFORMATION WITHIN VERRA MOBILITY, WITH OUR SERVICE PROVIDERS, OUR REGULATORS
We share your information in the manner and for the purposes described below:
- within Verra Mobility, where such disclosure is necessary to provide you with our services or to manage our business.
- with third parties who help manage our business and deliver services. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for providing the contracted service to us. These include IT service providers who help manage our IT and back office systems;
- with regulators and law enforcement organizations to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies.
- we may share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our affiliates or advertisers.
- If, in the future, we sell or transfer some or all our business or assets to a third party, we may disclose information to a potential or actual third-party purchaser of our business or assets.
TRANSFERRING PERSONAL INFORMATION GLOBALLY
Verra Mobility operates on a global basis. Accordingly, your personal information may be transferred and stored in countries outside the EU, including the USA, that are subject to different standards of data protection. Verra Mobility will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights.
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.
HOW WE PROTECT AND STORE YOUR INFORMATION
Security
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include placing confidentiality requirements on our staff members and Service Providers; destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected. As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect User IDs and passwords please take appropriate measures to protect this information.
Storing your personal information
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.
In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information, including the right to request access to, update, restrict or erase personal information we process and the right to object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you have any questions or comments about how we handle your personal information or wish to exercise any of the rights described above, please see Contact Us below.
Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information to fulfil your request. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
You also have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
CONTACT US
The primary point of contact for all issues arising from this privacy notice, is:
Tel: +33(800) 906 123 (Free Call)
Verra Mobility
Paleisstraat 1
1012 RB Amsterdam
Pays-Bas
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by data protection laws.